Terms of Service

1. What Stallbloom is

Stallbloom is software that lets you set up an online shop, show your products, take orders, track stock and receive payments. Your store lives at its own address on stallbloom.com. We provide the software and hosting. You run your business.

2. Your account

You must be at least 18 and able to enter into a contract. Give us true information and keep your sign-in details private. You are responsible for what happens under your account, including what your team members do. Tell us quickly if you think someone else has got into your account.

3. Free month, plans and fees

Every new store gets a free first month. We do not ask for a card to start. Before the free month ends we will email you. If you do not choose a plan, your store pauses after a further 7 days. A paused store cannot take orders, but we do not delete your products, orders or customers.

Paid plans are charged monthly in naira at the prices shown on our website when you subscribe. On card payments taken through your store, a platform fee may apply depending on your plan, as shown on our pricing section. Payment processor charges (for example Paystack's) are separate and are set by that processor. We may change prices or plan limits with at least 30 days' notice by email; the change applies from your next billing period.

4. Your money and your customers' money

When you connect your own payment account (for example Paystack), customers' card payments go to that account, not to us. We do not hold your sales money. You are responsible for refunds, disputes, chargebacks and delivering what you sell. We store your payment keys encrypted and never show them in the browser.

5. What you must not do

You may not use Stallbloom to:

• sell anything illegal in Nigeria, counterfeit goods, stolen goods, or items that are dangerous or banned on payment platforms
• mislead or cheat customers, or take payment for goods you do not intend to deliver
• send spam or collect personal data you have no right to collect
• break, overload, probe or reverse-engineer the service, or try to reach another store's data
• infringe anyone's trademarks, copyright or other rights

6. Your content

You own your products, photos, text, logos and customer lists ("your content"). You give us permission to store, display and process your content only so that we can run your store and the Stallbloom service. You promise you have the right to upload it and that it does not break the law or anyone's rights.

7. Customer data

When shoppers order from your store, you decide why and how their details (name, phone, address, order) are used, and we process that information on your behalf to run your store. You must use it lawfully, including under the Nigeria Data Protection Act 2023, and tell your customers how you use it. See our Privacy Policy for what we do with data.

8. Availability and changes

We work hard to keep Stallbloom running, but we cannot promise it will never have faults or downtime. We may improve, change or remove features. If we make a change that seriously reduces what your plan includes, we will tell you in advance where we can.

9. Suspension and closing

You can close your store at any time from your settings. We may suspend or close a store that breaks these terms, puts others at risk, or is not paid for after the free month and grace period. Where we can, we will tell you why and give you a chance to fix it. A closed or paused store can be reopened by contacting support. If you ask us to, we will delete your store's data, except what we must keep by law.

10. Our responsibility

We provide Stallbloom "as is". To the fullest extent the law allows, we are not responsible for lost profits, lost sales, or indirect losses, or for problems caused by your products, your customers, delivery, or third-party services such as payment, email and hosting providers. Our total responsibility to you for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing here limits responsibility that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will email store owners about important changes and post the new date at the top of this page. If you keep using Stallbloom after a change takes effect, you accept it.

12. Law and contact

These terms are governed by the laws of the Federal Republic of Nigeria. Questions? Email hello@stallbloom.com.